Abstract

Purpose: Recently, a substantial amount of progress has been accomplished in the field of housekeeping that
is devoted to outsourcing, which is a prevalent trend across many different businesses.
Research methodology: The purpose of this comprehensive literature analysis is to investigate whether or
not the hotel business might benefit from outsourcing housekeeping services. The review makes use of
academics articles that were published between the years 2010 and 2023 and digs into the ramifications of
such a change with regard to the economy, operations, and perceptions.
Findings: The findings suggest that although hotels frequently realize visible cost savings, notably in labor
expenses, they also confront the possibility of hidden costs, which challenges the perceived economic gains
they provide. The study uncovered more evidence of a duality in the quality of service, with outsourced teams
sometimes providing greater training but having difficulty maintaining service consistency owing to
increased turnover rates.
Conclusion: In conclusion, the choice to outsource housekeeping services is complex, and it requires hotel
owners to weigh the possible financial benefits against the possibility of adverse effects on service quality,
level of happiness among guests, and level of confidence in the establishment.