Employee Engagement Strategies in Five-Star Hotels: A Path to Retention

Sunith Mandal

Research Scholar, Department of Hotel Management, Vivekananda Global University, Rajasthan, India

Dr. Vikas Rana

Associate Professor, Department of Hotel Management, Vivekananda Global University, Rajasthan, India, India

Dr. Abhinav Mishra

Senior Lecturer, NCHMCT, Noida, India

Keywords:

Allied sectors, Employees, Hospitality, Retention

Abstract

This study investigates the factors that influence the migration of employees from five-star hotels in Kolkata
to allied sectors, as well as the strategies for retention. The research synthesizes findings from academic
journals, industry reports, and government publications using a descriptive research design based on
secondary data analysis. Competitive compensation, career advancement opportunities, work-life balance,
and job satisfaction are significant factors contributing to employee migration (Gupta & Singh, 2019; Kaur &
Singh, 2021). The analysis indicates that hotels encounter substantial obstacles in recruiting and retaining
employees in the face of escalating competition from allied sectors, which frequently provide more appealing
employment opportunities (Nair & Patel, 2022; Tiwari & Jha, 2019).
The research identifies effective retention strategies, including implementing flexible work schedules,
providing professional development opportunities, and enhancing employee recognition programs in order to
reduce employee turnover (Lalwani & Sharma, 2023; Mishra & Gupta, 2020). Hotels can enhance employee
contentment and organizational performance by establishing a more engaging workplace that addresses
these fundamental areas. This research contributes to comprehending the dynamics of employee migration in
the hospitality industry and provides practical suggestions for improving retention in five-star hotels.



Published

2025-10-18

How to Cite

Sunith Mandal , Dr. Vikas Rana , Dr. Abhinav Mishra , Employee Engagement Strategies in Five-Star Hotels: A Path to Retention , International Journal of Advanced and Applied Sciences, 12(10) 2025, Pages: 125-135

ISSUE

2025 Volume 12, Issue 10 (October) (2025)