Abstract

The hotel industry is facing a swift evolution with the infusion of Artificial Intelligence (AI) and impacting
significantly the job positions, delivery of services, and competencies required. The research investigates the
problems encountered by graduates of hotel management upon the completion of their course in terms of
adjusting to an AI-fostered hospitality scenario. By conducting surveys and interviews with Indian industry
professionals and recent graduates, with specific emphasis on AI-based operational systems, guest
engagement platforms, and data analytics software, the study pinpoints major impediments in the form of
digital skill deficiencies, low levels of exposure to AI technology within training, and disconnect between
academic curricula and changing industry requirements. The research also points towards the necessity for
schools and universities to incorporate AI literacy, experiential simulations, and cross-disciplinary learning to
equip students more effectively for the future of work in hospitality. Suggestions are made for curriculum
redesign, industry-academic partnership, and ongoing professional development to enhance the match
between education and work in the AI-based hotel industry