Abstract

In modern times the evolution of the hospitality industry is highly integrated to dynamic adaptation of technology that has transformed itself from hotel lobbies to virtual reality suites. Artificial intelligence is no more a futuristic dream but a teacher of today. It has become imperative for Higher Educational Institutes, in the realm of hospitality, to bridge the gap between theoretical knowledge and practical application for manifestation of success through students. This paper reconnoitres the dynamic and transformative role of AI-based simulation tools in hospitality education, contributing towards an active shift from traditional chalk and board learning to immersive, real-world guest service experiences. The AI based simulative tools replicate real hotel situations and set-ups, enabling students to practice operations such as front office management, housekeeping, food and beverage service, and guest interaction in a “risk-free, virtual setting” (Kapoor, K., Dwivedi, Y. K., & Piercy, N. (2021). “AI-driven platforms not only simulate tasks but also analyse learner performance and adapt content delivery accordingly, making training highly personalized and efficient” — Zawacki-Richter, O., et al. (2019). HEI’s incorporate technologies like virtual reality (VR), machine learning algorithms, and natural language processing (NLP) for immersive learner understanding and thought-provoking decision making in real time. AI-based simulations provide personalized feedback, adaptive learning paths, and real-time performance assessments. The simulation techniques through AI augment student engagement, retention and also nurture critical thinking, decision-making, and communication skills that are integral necessity for the hospitality sector. The paper examines the design, implementation, and pedagogical impact of such tools, drawing from case studies and recent innovations. The integration of AI simulations in hospitality education is poised to prepare and transform students more effectively for the complexities of real-world operations, ensuring their smooth transition from classroom to guestroom.